PRIVACY POLICY
LAST UPDATED: March 11, 2026
Trion Technology W.L.L. ("Trion", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose personal data when you visit our website (trion-technology.com), use our services, or interact with us in any capacity. By accessing our website or engaging our services, you consent to the practices described in this policy. Trion Technology is a GCC-based systems integrator operating across the Middle East, delivering ICT, cybersecurity, TETRA communications, ELV, audio visual, and AI-powered infrastructure solutions.
1. Information We Collect — We collect personal data that you voluntarily provide, including your name, email address, phone number, company name, job title, and project details submitted through our contact forms, demo request forms, or direct communications. We also automatically collect technical data such as your IP address, browser type and version, device type, operating system, referring URLs, pages visited, time spent on pages, and interaction patterns through cookies and similar tracking technologies.
2. How We Use Your Information — We use the information we collect to deliver, maintain, and improve our services, including systems integration, managed services, and AI accelerator deployments. We also use your information to respond to inquiries and service requests, send relevant communications about our solutions (only where you have opted in), personalise your experience on our website, analyse website usage to improve performance and content, comply with applicable laws and regulatory obligations in the Kingdom of Bahrain and across the GCC, and protect against fraud, unauthorised access, and other security threats.
3. Information Sharing and Disclosure — We do not sell your personal data. We may share your information with trusted third-party service providers who assist us in operating our website, conducting business, or servicing you (such as cloud hosting, analytics, and CRM platforms), provided they agree to keep your data confidential. We may also disclose your information to technology partners for joint project delivery, and to legal authorities when required by law, court order, or governmental regulation. All third-party providers are contractually bound to process data only for specified purposes and in accordance with applicable data protection standards.
4. Cookies and Tracking Technologies — Our website uses cookies and similar technologies to enhance your browsing experience, analyse traffic patterns, and understand how visitors interact with our content. Essential cookies are required for core website functionality. Analytics cookies help us understand visitor behaviour and improve our website. You can manage your cookie preferences through your browser settings at any time. Disabling certain cookies may affect your experience on our website.
5. Data Security and Retention — We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted data transmission (TLS/SSL), access controls, and regular security assessments. We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Project-related data may be retained for the duration of service agreements and a reasonable period thereafter for legal and operational purposes.
6. Your Rights — Depending on your jurisdiction, you may have the right to request access to the personal data we hold about you, request correction of inaccurate or incomplete data, request deletion of your personal data (subject to legal retention requirements), withdraw consent for marketing communications at any time, and lodge a complaint with a supervisory authority. To exercise any of these rights, please contact us using the details provided at the end of this document. We will respond to all legitimate requests within 30 days.
7. Changes to This Privacy Policy — We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated revision date. Your continued use of our website and services following any changes constitutes acceptance of the revised policy. We encourage you to review this page periodically.
TERMS OF SERVICE — By accessing and using the Trion Technology website and services, you agree to be bound by the following terms. If you do not agree, please discontinue use immediately. (a) Use of Website: This website is provided for informational purposes and to facilitate enquiries about our services. You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use of this website by, any third party. (b) Intellectual Property: All content on this website, including but not limited to text, graphics, logos, product names (NetSense™, ZeroTrust CoPilot™, VisionGuard™, TETRA IQ™, SmartSpaces Brain™, AV Autopilot™), images, and software, is the property of Trion Technology W.L.L. or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content without prior written consent. (c) Service Engagements: All project engagements, managed services, and AI accelerator deployments are governed by separate service agreements executed between Trion Technology and the client. The terms on this website do not constitute a binding offer or contract for services.
(d) Limitation of Liability: To the maximum extent permitted by law, Trion Technology shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of this website or reliance on any information provided herein. This website and its content are provided "as is" without warranties of any kind, either express or implied. (e) Third-Party Links: Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or policies of any third-party sites. (f) Governing Law: These Terms of Service are governed by and construed in accordance with the laws of the Kingdom of Bahrain. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of the Kingdom of Bahrain. (g) Contact: For questions regarding this Privacy Policy or Terms of Service, please contact Trion Technology W.L.L. via our Contact page or email us directly. We are committed to resolving any concerns promptly and transparently.